Resident Service Manager

Company: Panco Operations of NJ
Location: Vienna
Posted on: April 1, 2026

Job Description:

Resident Service Manager - The Point at Dunn Loring Location: 2677 Avenir Place, Vienna, VA 22180 Salary: $24/hr Schedule: Monday-Friday, 9-6pm, Saturday, 9-5pm, Sunday, 12-5pm - one weekend per month required $1000 ONE TIME SIGN ON BONUS Pantzer is proud to be a 2025 NAA Top Employer Award Winner At Pantzer, we believe in supporting professional growth, channeling expertise into action, and creating purpose and value in our communities on every level. An award-winning company with a solid history of success; we are seeking individuals who want to join us as we grow and expand our mission of delivering exceptional residential experiences. Primary Responsibilities for the Resident Service Manager: Plan, organize, promote, attend and execute resident events for the community Serve as a backup to leasing staff Develop and maintain positive rapport with residents and vendors Oversee social media sites Oversee guest suite and party room rentals and coordinate inspection and cleaning Handle residents? concerns Input service requests and follow up on service requests Greet guests and residents, answers phones and handle accordingly Accept rent checks and provides receipts, as necessary Assist with resident retention through community events Participate in required training Maintain accurate resident records in property management software and resident files. Any other duties that may be assigned The Property ? The Point at Dunn Loring Class A Property 628 Units Ideal location just steps away from the Dunn Loring Metro Station Dedicated onsite management and maintenance What We?re Looking for in a Resident Service Manager Candidate: Valid driver's license required Must be able to read and communicate effectively in English, both verbally and in writing Great people skills and a desire to provide residents an exceptional residential experience through superior in-person service and quality property management High school or GED equivalent Thoughtful leadership skills to foster a supportive and productive onsite team environment A minimum of 1 to 2 years of experience as an Assistant Property Manager in property management A strong working knowledge of multi-family financial processes Experience with working in various digital platforms including Microsoft Office Suite and various industry-related software platforms. Knowledge of relevant local, state, and federal legislation and regulations Ability to maintain a ?can do? attitude to ensure the property?s success Successful completion of required background and drug screening prior to start of employment What We Offer: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits Health Care and Dependent Care FSA and HSA. 401(k) with Company Match after 2 months of service Generous Paid Time off. 17 PTO days, 2 Floating Holidays and 7 Company Paid Holidays. Additional PTO accrued with tenure Paid Parental and Maternity Leave Critical Illness, Accident and Hospital Indemnity EAP, Legal Plans, Pretax Commuter Benefit, All State Identity Theft Protection and Pet Insurance Onsite housing discount at the property, subject to unit availability Monthly lease and renewal commission HP

Keywords: Panco Operations of NJ, Burke , Resident Service Manager, Administration, Clerical , Vienna, Virginia