Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance

Company: Applicable Limited
Location: Washington
Posted on: June 1, 2025

Job Description:

Req ID: 324474NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance to join our team in Washington, District of Columbia (US-DC), United States (US).The role involves providing support to end users on various issues, diagnosing and resolving technical problems, and serving as a first point of contact for hardware/software troubleshooting. The position requires coordination, documentation, and monitoring of help desk support activities. The candidate will also evaluate performance, lead major technology assignments, and function as a technical expert across multiple projects, with potential supervision responsibilities. Travel up to 25% may be required.Core Responsibilities:

• O&M supportSecondary Responsibilities:
  • System certificate renewals
  • PC/server rebuilds, tech refreshes, phone and system deploymentsPrimary Product Knowledge:
    • Avaya SME - Communication Manager, Avaya Aura Messaging, System Manager, Session Manager, DHCP, Microsoft TAC, Power BI, TEAMSBasic Qualifications:
      • Minimum 8 years of experience in O&M support, technical problem resolution, or equivalent certifications or past work experience
      • Active Top Secret ClearancePreferred Qualifications:
        • Bachelor's degreeAbout NTT DATA: NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation, with a diverse team across more than 50 countries. Our services include consulting, data and AI, industry solutions, and application development and management. Visit us at .NTT DATA is dedicated to accessibility and equal opportunity employment. For accommodation requests or inquiries, please contact us via . We ensure consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our .
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Keywords: Applicable Limited, Burke , Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance, Professions , Washington, Virginia