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Field Support Technician

Company: Leidos
Location: Burke
Posted on: September 13, 2023

Job Description:

Description At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. Leidos Intelligence Group is seeking a Technical Support Analyst (TSA) to work as a Field Support Technician within a large-scale enterprise-IT delivery and support program. This position requires a current and active TS/SCI with polygraph security clearance. We do not have the ability to sponsor candidates for clearance processing. In this position you will respond to service tickets while being mobile, moving between customer buildings and offices to install workstations, software and ensuring customer computer systems are functionable. You will be interacting in the following areas:

  • Enterprise Refresh
  • Printer Consumables
  • Field Repair, Return, and Refresh (TECHREQ)
  • Property Turn-In (PTI)
  • Build Center
  • Asset ManagementPrimary Responsibilities:
    • Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
    • Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
    • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
    • Maintains a troubleshooting tracking log ensuring timely resolution of problems
    • Utilizes expanded knowledge and experience in own area
    • Solves a range of straightforward problems
    • Analyses possible solutions using standard procedures
    • Performs duties while receiving a moderate level of guidance and direction
    • Utilizes understanding of key business drivers to accomplish own work
    • No supervisory responsibilities but may provide guidance to new associates
    • Solves standard problems by analyzing possible solutions using experience, judgment and precedents
    • Impacts quality of own work and the work of others on the team; works within guidelines and policies
    • Explains information to others in straightforward situationsBasic Qualifications:
      • Current and active TS/SCI with Polygraph security clearance
      • BA/BS and 2 years of experience, or a combination of education and work experience equivalent to 6 years. Pay Range: Pay Range $54,600.00 - $84,000.00 - $113,400.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Keywords: Leidos, Burke , Field Support Technician, Professions , Burke, Virginia

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