Technical Support Analyst (TSA I/EITSO)
Company: Leidos
Location: Burke
Posted on: March 16, 2023
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Job Description:
Description Job Description:At Leidos, everything we do is built
on our commitment to do the right thing for our customers, our
employees, and our communities. Our mission is to make the world
safer, healthier, and more efficient through information
technology, engineering, and science.Leidos Intelligence Group is
seeking Technical Support Analysts (TSA I) to serve as Enterprise
IT Support Officers (EITSOs) as part of a large-scale enterprise-IT
delivery and support program. As a developmental position, this
role is ideal for someone with limited prior experience who is
interested in starting their career in IT. We are hiring for
multiple positions with potential reporting locations at multiple
sites in Northern Virginia, to include McLean, Reston, Herndon, and
Chantilly.This position requires a current and active TS/SCI with
polygraph security clearance. We do not have the ability to sponsor
candidates for clearance processing for this position.Technical
Support Analysts (TSA I) Enterprise IT Support Officers (EITSOs)
provide technical support and customer service to the client
organization's users of computer applications and hardware (e.g.,
PCs, servers, mainframes). TSA/EITSOs do not have supervisory
responsibilities and are accountable for their own contributions,
which may include:Answering questions regarding system procedures,
online transactions, systems status and downtime procedures,
typically from within a call centerCollaborating with network
services, software systems engineering and/or application
development in order to restore service and/or identify
problemsMaintaining a troubleshooting tracking log ensuring timely
resolution of problemsPerforming routine assignments in the entry
level to a professional job progressionUsing existing procedures to
solve routine or standard problemsReceiving instruction, guidance
and direction from othersUtilizing conceptual knowledge of
practices and procedures within a particular area of
expertiseApplying general knowledge of business developed through
education or past experienceSolving routine problems using existing
procedures and standard practicesHaving limited impact on own work
team; works within standardized procedures and practices to achieve
objectives and meet deadlinesExchanging basic information, asking
questions and checking for understandingBasic Qualifications:Active
TS/SCI with PolygraphBachelor's DegreePay Range:Pay Range
$53,300.00 - $82,000.00 - $110,700.00The Leidos pay range for this
job level is a general guideline onlyand not a guarantee of
compensation or salary. Additional factors considered in extending
an offer include (but are not limited to) responsibilities of the
job, education, experience, knowledge, skills, and abilities, as
well as internal equity, alignment with market data, applicable
bargaining agreement (if any), or other law.
Keywords: Leidos, Burke , Technical Support Analyst (TSA I/EITSO), Professions , Burke, Virginia
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