Technical Support Analyst (TSA I/EITSO)

Company: Leidos
Location: Burke
Posted on: March 16, 2023

Job Description:

Description Job Description:At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.Leidos Intelligence Group is seeking Technical Support Analysts (TSA I) to serve as Enterprise IT Support Officers (EITSOs) as part of a large-scale enterprise-IT delivery and support program. As a developmental position, this role is ideal for someone with limited prior experience who is interested in starting their career in IT. We are hiring for multiple positions with potential reporting locations at multiple sites in Northern Virginia, to include McLean, Reston, Herndon, and Chantilly.This position requires a current and active TS/SCI with polygraph security clearance. We do not have the ability to sponsor candidates for clearance processing for this position.Technical Support Analysts (TSA I) Enterprise IT Support Officers (EITSOs) provide technical support and customer service to the client organization's users of computer applications and hardware (e.g., PCs, servers, mainframes). TSA/EITSOs do not have supervisory responsibilities and are accountable for their own contributions, which may include:Answering questions regarding system procedures, online transactions, systems status and downtime procedures, typically from within a call centerCollaborating with network services, software systems engineering and/or application development in order to restore service and/or identify problemsMaintaining a troubleshooting tracking log ensuring timely resolution of problemsPerforming routine assignments in the entry level to a professional job progressionUsing existing procedures to solve routine or standard problemsReceiving instruction, guidance and direction from othersUtilizing conceptual knowledge of practices and procedures within a particular area of expertiseApplying general knowledge of business developed through education or past experienceSolving routine problems using existing procedures and standard practicesHaving limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlinesExchanging basic information, asking questions and checking for understandingBasic Qualifications:Active TS/SCI with PolygraphBachelor's DegreePay Range:Pay Range $53,300.00 - $82,000.00 - $110,700.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Keywords: Leidos, Burke , Technical Support Analyst (TSA I/EITSO), Professions , Burke, Virginia