Software Engineer II (ServiceNow Platform)

Company: Akamai Technologies
Location: Washington
Posted on: December 31, 2025

Job Description:

Our team develops innovative solutions crucial to the monitoring and management of the Akamai Intelligent Platform. Our team is responsible for providing in-depth expertise in the design, implementation, configuration, and maintenance of the ServiceNow platform. We believe collaboration and continuous improvement lead to the best solutions. As a Software Engineer II, you will work with a diverse group of cross-functional teams to optimize and enhance IT service delivery processes, improve efficiency, and drive continuous improvement using ServiceNow capabilities. The role involves staying current with ServiceNow trends, best practices, and new features, and translating business requirements into effective ServiceNow solutions. As a Software Engineer II, you will be responsible for: • Developing and enhancing ITSM processes including Incident Management, Change Management, Problem Management, Asset Management, Service Catalog. • Developing and maintaining scripts, integrations, and APIs to extend ServiceNows functionality and integrate with other systems. • Creating and maintaining workflows, business rules, UI policies, detailed technical and specifications and documentation. • Working closely with stakeholders to understand their requirements and translate them into technical solutions within the ServiceNow platform. • Collaborating with key stakeholders to identify areas for process improvement and automation using ServiceNow capabilities. • Presenting status updates to key stakeholders while participating in software design and project planning and monitoring its performance in production Do what you love To be successful in this role you will: • Have 2 years of relevant experience and a Bachelors degree or its equivalent. • Have an active Security Clearance. • Have ServiceNow certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer or Certified Implementation Specialist (CIS) in various modules. • Have good understanding of ITIL processes, IT service management concepts, and experience with the ServiceNow Customer Service Management module. • Possess experience in ServiceNow scripting languages (JavaScript, GlideScript, etc.), and integrations using REST and SOAP APIs • Be a good team player that enjoys collaborating and solving problems with others. FlexBase, Akamais Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. We power and protect life online, by solving the toughest challenges, together. At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: • Your health • Your finances • Your family • Your time at work • Your time pursuing other endeavors

Keywords: Akamai Technologies, Burke , Software Engineer II (ServiceNow Platform), IT / Software / Systems , Washington, Virginia