Salesforce Program Manager/Administrator

Company: Softworld Inc
Location: Glen Burnie
Posted on: May 11, 2025

Job Description:

Job Title: Salesforce Program Manager/Administrator

Please make sure you read the following details carefully before making any applications.

Job Location: Glen Arm, MD 21057

Onsite Requirements:

Certified Salesforce Administrator with at least 5 years of Salesforce Admin experience
Sales Cloud a must, Service Cloud and Marketing Cloud preferred
Business Process Management experience

Job Description:

RESPONSIBILITIES:

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
Sandbox environment management.
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
Create a platform roadmap and define priorities, coordinating with stakeholders. Own the communication of any platform changes to end users and stakeholders.
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
User support tickets.
Monitor and improve user adoption.
New user and ongoing user training.
Technical documentation Data management to improve Salesforce data quality, implementing rules and automation as needed.
Working with integrated applications including or similar to Conga, DocuSign, Marketing Cloud Account Engagement, Geopointe, Duplicate Check and other AppExchange packages.
Assist in the evaluation of AppExchange tools for feasibility and impact.
This is a solo admin role. Should be comfortable relying on consultants, Trailhead and Salesforce support, and the Salesforce User Community for help and troubleshooting.

QUALIFICATIONS:

Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud. Service Cloud or Marketing Cloud experience a plus.
Trailhead Badges/Super Badges.
Certified Salesforce Administrator.
Business Process Management experience in designing scalable, best practice solutions.
Interact regularly with global business units to understand business needs and translate them into functional and technical requirements.
Translating requirements into technical solutions.
Training end users and key stakeholders and responsive to questions.
Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
Experience with Data loader, Excel, and export, manipulation, and import of data.
Experience with data management, cleansing of data using de-duping tools, and Excel.
Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Platform Developer.
Experience with integrations of Salesforce and another system, using an integration platform like Jitterbit, Scribe, or Informatica. Preferably integrating with an ERP system. Experience with Epicor integration a big plus.
Demonstrates continued personal/professional development and active in the Salesforce community.
Apex coding skills, ability to create and maintain triggers a plus, not required.



**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Keywords: Softworld Inc, Burke , Salesforce Program Manager/Administrator, Executive , Glen Burnie, Virginia