Collection Specialist
Company: Rose Valley Management
Location: Silver Spring
Posted on: February 20, 2026
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Job Description:
Job Description Job Description JOB SUMMARY: As a Rose Valley
Management Collection Specialist, you must be a team player who is
goal-driven, and have strong organizational, customer service,
interpersonal and problem-solving skills. Your objective is to
guide residents through billing inquiries and concerns in a
positive and professional manner. This role involves maintaining
accurate and up-to-date resident account information and providing
effective resolution to billing-related issues. DUTIES AND
RESPONSIBILITES: Demonstrates excellent communication skills with
residents, vendors, and onsite/corporate team members via email and
phone. Utilize various skip-tracing methods to locate and contact
residents who are unreachable. Responsible for ensuring that
resident account records are accurate, complete, and up to date.
Document collection efforts to maintain a clear history of contact
attempts and account statuses. Ensure all collection activities
comply with county regulations, fair housing laws, and company
policies. Process resident payments accurately and efficiently.
Address and resolve resident concerns and complaints related to
billing and account balances in a timely manner. Collaborate with
the Resident Services Team and General Manager as needed to resolve
account issues. Completes special projects assigned by the
Community Manager. Brings any area of concern to the Community
Manager's attention. Weekly report submission of all unpaid
accounts and repayment progress to Community Manager. Maintains
knowledge and understanding of and adheres to established policies
and procedures for the collection specialist position.
Additionally, provide excellent customer service to residents of
the property. As the first impression of our community, it is
important our Collection Specialist understands the value of
providing strong customer service and how to overcome objections.
This position requires the ability to communicate effectively with
residents and to present a positive, professional image. We are
looking for a true team player to add to our growing company.
BENEFITS OF WORKING AT ROSE VALLEY: Opportunities for Monthly
Commissions Health, Dental and Vision Insurance Flexible Spending
Account Health Spending Account Commuter Benefits Generous PTO
package 401K after 1 year of service with a company match
QUALIFICATIONS: High school diploma or equivalent. At least 1 year
of active experience. Strong communication skills with ability to
give presentations over the phone and in person. Positive,
friendly, and ambitious attitude with excellent problem solving,
listening, and deductive reasoning skills. Ability to communicate
professionally and effectively with prospects, co-workers,
residents, vendors and corporate staff. Strong passion for
delivering top-notch service to help ensure the highest level of
customer satisfaction and retention possible. Dependable and
punctual with flexibility to work weekends. Proven ability to work
toward and meet targets. Solution-oriented thinker with strong
problem-solving skills. Working knowledge of Appfolio software
strongly preferred. Powered by JazzHR 0B1vuu1wrO
Keywords: Rose Valley Management, Burke , Collection Specialist, Customer Service & Call Center , Silver Spring, Virginia
